Delivering excellent service to create loyal customers

rbbf 4th june 2019

The Royal Borough Business Forum, supported by DRG, is delighted to announce that Diego Masciaga will be speaking on how to create loyal customers by delivering outstanding service at the next breakfast meeting on Tuesday 4th June.

"Success is not having a customer walk through your door once, but making sure that they walk through your door again and again."

Diego Masciaga is considered one of the top Maitre’Ds in the world. He has been awarded the title of Cavaliere dell’Ordine al Merito della Repubblica Italiana and the Cateys Lifetime Achievement Award for his unfaltering dedication to the hospitality industry and those who work within it.

With a career that spans 40 years in the hospitality industry, Diego decided a year ago to embark on a new journey in establishing his own business in customer service and leadership consultancy. He now aims to share his experience, expertise and knowledge across a broad spectrum of businesses. Excellent customer service inevitably drives business growth, development and elevates the brand whilst cultivating customer loyalty.

Join us for this Royal Borough Business Forum to hear Diego speak and to have plenty of opportunity to share experiences with other businesses.

Delivering excellent service to create loyal customers
Date    Tuesday 4th June 2019
Time    07.30 – 09.30
Venue  The Ballroom, Monkey Island Hotel, Monkey Island Estate, Bray, SL6 2EE

This Royal Borough Business Forum event only has space for 80 guests. Like last time, it is expected to be a sell-out, so do book your tickets early.


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David Folkman, Director

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Joe Hill, Director

"Very supportive and friendly company from day one."

Outdoor Academy

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Sole Trader

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Paul Dunn-Sims, Halcyon Home Care

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Sherwood Event Services

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Extrinsica Global

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Design & Technical Management

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They are proactive and helpful in responding to queries and I would recommend them to any prospective client."

Rob Farrow, Alchemy Fireworks Ltd

"Daniel and his team at DRG provide a friendly service and are always able to explain issues in clear terms."

Kensington Communication Consultants

"An excellent service, good advice – we would recommend."

Burnham Garage